Dealing with Incorrect Artwork Issues

If you have recently reuploaded a file and received an alert indicating that the artwork is incorrect, this guide will help you review the issue and find a resolution with the support of our pre-press advisors.

Understanding the incorrect artwork alert

When you upload or reupload artwork files for printing with Printed.com, our system performs checks to ensure your files meet required specifications. If there's a mismatch or technical issue in the uploaded design, you may see an alert about incorrect artwork.

How to check your file details

To resolve the alert, carefully review your reuploaded file by verifying these key details:

• File format (e.g. PDF, JPEG) matches our accepted formats.
• Artwork dimensions and bleed settings align with your print order specifications.
• Colour mode and resolution are suitable for print quality.
• No fonts or images are missing or corrupted in the design.

If the issue persists

After checking the file and making necessary adjustments, if the incorrect artwork alert continues to appear, please contact a Printed.com pre-press advisor. They will review your file and offer expert assistance to help ensure your artwork is print-ready.

How to contact Printed.com pre-press support

Reach out to our friendly UK-based pre-press support team through one of the following ways:

• Email: [e-mail]
• Phone: [phone]
• Live chat via our website

Have your order details and file information ready to help us assist you promptly.

Additional tips for avoiding artwork issues

• Use templates and design guidelines provided by Printed.com for each product type.
• Ensure your graphics software is up to date and exported files meet specifications.
• If unsure, consult with our pre-press advisors before uploading complex artwork.

Summary

If you receive an incorrect artwork alert after reuploading, first verify your file details carefully to ensure compliance with printing requirements. If problems continue, contact the Printed.com pre-press team for personalised support to help get your design print-ready. Following best practices and using our resources will help minimise artwork issues and provide a smooth printing experience.

Thank you for choosing Printed.com — we’re here to support you every step of the way!