Reporting and Resolving Incorrect Items in Your Order

What to Do If You Receive an Order with Incorrect Items from Printed.com

At Printed.com, we strive to ensure you receive exactly what you've ordered. However, if you receive an order with incorrect items, don't worry — we're here to help you resolve the issue quickly and smoothly.

Step 1: Contact Our Customer Service Team Immediately

Please get in touch with our friendly UK-based customer support team as soon as you notice the mistake. You can reach them via [Insert contact method, e.g., phone number or email] during our business hours.

Step 2: Provide Essential Details About Your Order

To help us investigate and resolve your issue promptly, please provide your order number and a clear description of the discrepancy in the items received. Including photos of the incorrect items can also be very helpful.

Step 3: We Will Investigate and Arrange a Resolution

Once we receive your information, our team will investigate the issue and work quickly to arrange for a reprint or replacement of the correct items at no extra cost to you.

Additional Tips and Support

• Keep all original packaging and incorrect items until the issue is resolved.
• Check your order confirmation and proof files to confirm what was originally approved.
• Feel free to ask our support team any questions about the resolution process.

We’re Here to Help

Your satisfaction is our priority. If you have any concerns or need assistance regarding your order, please don’t hesitate to contact us. Our UK-based support team is dedicated to providing you with exceptional service every step of the way.

Thank you for choosing Printed.com for your printing needs!