Refunds and Credits

When can I get a refund?

If your order isn't quite right, we may (at our discretion) offer a reprint free of charge. Any errors you spot must be reported via e-mail to us at this email: [e-mail] within seven days of receiving your order. Be sure to include your job reference number in the subject line so we can help you as quickly and effectively as possible. We'll also require photographic evidence of the issue: this allows us to give feedback where necessary, run it by our technical team if we need to investigate further, and we may ask for you to return your order.

When will I get my refund?

We'll notify you of any refund via email and will usually process it within 30 days of confirmation.

What if my item was delivered damaged?

We spend a lot of time and care packaging your items, but these can occasionally be damaged in transit. If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you've taken a look if damage has occurred to the order inside the package, you'll need to email our Customer Service team at [e-mail] so we can process and reprint your order.

If the printed product can't be used because there is no packaging or the content is completely ruined, please don't accept the order and mark the refusal on the document provided by the courier. You'll need to email our Customer Service team to inform us of the issue so we can reprint your order. We cannot accept a claim for lost items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.